Privacy and Cookie Policy
Privacy Policy
This Privacy and Cookie Policy explains how HALLO nekretnine collects, uses, processes and protects personal data relating to visitors to this website and our clients, as well as how we use cookies and similar technologies.
We process personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation – GDPR), the Croatian Act implementing the General Data Protection Regulation and other applicable Croatian legislation.
Data Controller
The controller responsible for processing personal data is:
HALLO nekretnine
O. Keršovanija 6
Čakovec, Croatia
Email: info@hallonekretnine.eu
Personal Data We Collect
Depending on how you use our website or services, we may collect:
first and last name
email address
telephone number
information about a property
information provided through contact forms
information required to provide real estate brokerage services
information contained in communications with us by email, telephone or other communication channels
technical information related to the use of our website, such as IP address, device type, browser and website usage information, where applicable.
Please do not submit information through our website forms that is not necessary for us to process your enquiry.
How We Collect Personal Data
We may collect personal data when you:
complete a contact form
submit an enquiry regarding a property
provide details of a property you wish to sell or rent
contact us by telephone or email
enter into or intend to enter into a brokerage agreement
communicate with us through social media or other platforms
use our website, depending on your cookie preferences.
Purposes and Legal Bases for Processing
We may process your personal data for the following purposes:
Responding to Enquiries
We use information submitted through contact forms, telephone calls or email to respond to your enquiry and provide the requested information.
The legal basis may be taking steps at your request prior to entering into a contract or our legitimate interest in responding to user enquiries.
Providing Real Estate Brokerage Services
When you use our services, we process personal data for the purpose of entering into and performing a brokerage agreement, communicating with you, arranging property viewings, connecting interested parties and carrying out other activities necessary to provide the agreed service.
Compliance with Legal Obligations
We may process and retain certain information where this is required under applicable laws and regulations.
Protecting Our Rights and Legitimate Interests
Where necessary, we may process personal data to protect our legal interests, ensure the security of our operations, prevent misuse and establish, exercise or defend legal claims, provided that your interests, rights and freedoms do not override those interests.
Marketing
We send promotional messages, newsletters or other direct marketing communications only where an appropriate legal basis exists, including your consent where consent is required.
You may withdraw your consent at any time.
Recipients of Personal Data
Your personal data are accessible only to persons who need them to perform their duties.
Where necessary for the provision of our services or operation of our business, personal data may be shared with trusted processors and professional partners, including:
IT and hosting providers
business software providers
accounting and administrative service providers
lawyers, notaries public, surveyors and other professional advisers where required for a particular transaction
competent public authorities where disclosure is required by law.
We require service providers processing personal data on our behalf to implement appropriate safeguards.
We do not sell personal data.
Transfers Outside the European Economic Area
Where a technology provider is located outside the European Economic Area or processes data there, any transfer will take place only where an appropriate legal basis and safeguards required by the GDPR are in place.
How Long We Retain Personal Data
We retain personal data only for as long as necessary for the purposes for which they were collected.
The applicable retention period depends on the type of information, purpose of processing, duration of the business relationship and any applicable legal retention requirements.
Information related to contractual relationships may be retained for the duration of the agreement and after its termination for as long as legal obligations or potential legal claims may apply.
Information processed on the basis of consent is retained until consent is withdrawn or the purpose of processing ceases, unless another legal basis permits or requires further retention.
Security of Personal Data
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, unauthorised disclosure or other misuse.
Access to personal data is restricted to persons who require such access to perform their duties.
Your Rights
Subject to the requirements and limitations of the GDPR and applicable legislation, you may have the right to:
access your personal data
request correction of inaccurate or incomplete personal data
request erasure of personal data
request restriction of processing
exercise your right to data portability
object to certain processing
withdraw your consent at any time where processing is based on consent.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
To exercise your rights, contact us at:
For the protection of your personal data, we may request additional information required to verify your identity.
We will respond within the periods prescribed by the GDPR.
Right to Lodge a Complaint
If you believe that your personal data are being processed contrary to applicable data protection legislation, you have the right to lodge a complaint with the competent Croatian supervisory authority:
Croatian Personal Data Protection Agency (AZOP)
Cookies
Our website uses cookies and similar technologies to ensure the proper operation of the website, improve the user experience and, where you provide consent, analyse website usage and provide additional functionality.
Cookies are small text files that may be stored on your device when you visit a website.
Types of Cookies We May Use
Strictly Necessary Cookies
Strictly necessary cookies are required for the basic operation and security of the website.
They may be used to:
remember privacy and cookie preferences
maintain website security
enable essential website functionality.
Prior consent is not required for cookies that are strictly necessary for the operation of the website.
Functional Cookies
Functional cookies allow the website to remember certain choices and provide enhanced functionality.
Where such cookies are not strictly necessary, they will be activated only in accordance with your cookie preferences.
Analytics Cookies
Analytics cookies help us understand how visitors use our website, which pages they visit and how we can improve content and functionality.
Where used, these cookies are activated only after your consent where consent is required.
Marketing Cookies
Marketing cookies may be used to measure the effectiveness of advertising or provide more relevant advertisements on other platforms.
Where used, they are activated only with your prior consent.
Third-Party Cookies
Some website features may use third-party services such as analytics tools, maps, video content, social networks or other external services.
These providers may set their own cookies when their content is activated.
Where consent is required, such cookies will not be activated until you provide it.
Managing Cookies
When you first visit the website, you may be given the option to select which categories of cookies you wish to accept.
You may later change your choices through the Cookie Settings link, where available on the website.
You can withdraw your consent to cookies at any time.
You may also delete or block cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Cookie Duration
Cookies may be:
session cookies, which are deleted when you close your browser
persistent cookies, which remain on your device for a defined period or until you delete them.
The exact duration of an individual cookie depends on its purpose and provider.
Links to Third-Party Websites
Our website may contain links to websites or services operated by third parties.
We are not responsible for their privacy practices, cookie policies or processing of personal data. We recommend reviewing the relevant policies before using third-party websites.
Changes to this Privacy and Cookie Policy
We may update this Privacy and Cookie Policy from time to time to reflect changes to our services, technology or applicable legislation.
The current version will always be available on this website.
Contact
For questions regarding privacy, personal data or cookies, please contact:
HALLO nekretnine
O. Keršovanija 6
Čakovec, Croatia
Email: info@hallonekretnine.eu